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Our Natural Service
Our MissionOur VisionExamplesPolicies We HaveWhy You're Here
What is Natural Service
Serve from the HeartServe from the BrainServe from the Muscles
Who we are as service providers
Self-assessmentHow we want to be served
Get to know our guests
Who are our guests?Guest needsGuest wantsManaging epectations & perceptionsDealing with difficult guests
The modes of service
Kinds of serviceNormal serviceRecovery serviceWow serviceAdjusting your service mid-stream
Measuring our service
IntroductionMeasure others' serviceReflecting on a service instance
Developing your natural service
Attributes of a service naturalGet the details rightInnovate and enjoy itThe rewards of natural service
Service in practice
Listening to guestsDelivering normal serviceDelivering recovery serviceDelivering wow service
The modes of service
Be able to identify what kind of service you are giving to a guest so you can use those strategies to serve them better.

Be able to identify what kind of service you are giving to a guest so you can use those strategies to serve them better.

Lessons in this section:

Illustration for The modes of service
Start First Lesson