The KZH
HomeSources

Course Content

Our Natural Service
Our MissionOur VisionExamplesPolicies We HaveWhy You're Here
What is Natural Service
Serve from the HeartServe from the BrainServe from the Muscles
Who we are as service providers
Self-assessmentHow we want to be served
Get to know our guests
Who are our guests?Guest needsGuest wantsManaging epectations & perceptionsDealing with difficult guests
The modes of service
Kinds of serviceNormal serviceRecovery serviceWow serviceAdjusting your service mid-stream
Measuring our service
IntroductionMeasure others' serviceReflecting on a service instance
Developing your natural service
Attributes of a service naturalGet the details rightInnovate and enjoy itThe rewards of natural service
Service in practice
Listening to guestsDelivering normal serviceDelivering recovery serviceDelivering wow service
How we want to be served

Content for the lesson goes here

Self-assessment