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Our Natural Service
Our Mission
Our Vision
Examples
Policies We Have
Why You're Here
What is Natural Service
Serve from the Heart
Serve from the Brain
Serve from the Muscles
Who we are as service providers
Self-assessment
How we want to be served
Get to know our guests
Who are our guests?
Guest needs
Guest wants
Managing epectations & perceptions
Dealing with difficult guests
The modes of service
Kinds of service
Normal service
Recovery service
Wow service
Adjusting your service mid-stream
Measuring our service
Introduction
Measure others' service
Reflecting on a service instance
Developing your natural service
Attributes of a service natural
Get the details right
Innovate and enjoy it
The rewards of natural service
Service in practice
Listening to guests
Delivering normal service
Delivering recovery service
Delivering wow service
Who are our guests?
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Who are our guests?